Autumn Sanborn

Hometown
I was born in Green Bay, Wisconsin but grew up in Alton, NH.
What is your role at Mainstay?
When any client calls in with a support call I ensure they receive world-class customer service. I transfer their call appropriately or submit their service request. From answering the door to receiving mail to doing odds and ends around the office, I get to work with clients and other team members in a variety of ways.
When you’re not found in front of a computer you are…
When I’m not at work I can be found wherever my puppy is. He is a very energetic husky so we take lots of trips to the dog park, we go on hikes and if the weather is nice enough I can convince him to go swimming.
What was the last great book you read?
The best book I have ever read, hands down, was “The Five People you Meet in Heaven” by Mitch Albom. In life nothing is random, everything happens for a reason and since reading this book that is something I truly believe and live by.
What is a silly or interesting event that you’ve participated in previously, and what did you take away from it?
In years past I participated in the Penguin Plunge with the Special Olympics. There is no feeling quite like jumping into the ocean in the beginning of February. I did this for four years in a row because even though I froze, it was for a phenomenal cause. Running into the ocean was worth it after seeing how grateful people were for our willingness to help them raise money.
If you could go anywhere for an entire month, where would it be and why would you go there?
If I could go anywhere for a month I would love to be able to just drive across the country, with no exact destination. There is so much beauty right here in the US and I would love to have the opportunity to experience as much of it as I can.
What are you most frequently heard listening to?
I listen to just about anything from Jennifer Lopez to Shinedown to Blink 182 to a variety of country. You name the song I have probably heard it and failed at trying to sing along to it.
What is your favorite sports team?
I was raised a Packer’s fan and now, by choice, I am still a cheesehead.
What is one thing you love about your career?
There is nothing more rewarding to me than knowing that I have done all I can to help someone. The best part about working in the customer service field is that every day we are faced with different tasks. It is never a dull moment and I truly love it!
What is one thing that everyone should know about Mainstay?
I have never worked for a more selfless company. Clients truly come first with the needs of the employee coming in close second. Everything about Mainstay is welcoming and honest. I couldn’t be more proud to say I am a part of this team.