Systems Administrator

Mainstay Technologies (one of NH’s 2018 Best Companies to Work For)

Mainstay is looking for the rare professional who is passionate about helping people, enjoys a varied and stimulating job, has a solid technical foundation, possesses great troubleshooting skills, shows attention to detail, and thrives meeting challenges that have clear goals.

The Client Systems Administrator (SA) leads key elements of service delivery for our clients. We provide the service of an entire IT department to multiple clients, and the SA works directly with a handful of clients. His/her job is to get to know the client, participate in leading technology improvements, oversee proactive measures, implement projects (with other team members), resolve some issues, and exercise a high degree of “ownership” over the clients environment. It is an integral role, working closely with other team members for complete service delivery.

We provide a great deal of training and team support and there are multiple opportunities for growth, training, and aspects of specialization. The experience gained is significant.

ABOUT MAINSTAY

Mainstay Technologies provides ongoing IT services & Information Security services to organizations throughout New Hampshire and northern Massachusetts. Our clients typically have 15-300 staff and look to us for technology leadership, guidance, and service delivery. We are committed to delivering excellence inside of trusted relationships. We care deeply about our clients and about our company – our culture is one of our strongest assets.  We believe in a business model that balances all stakeholders and seeks to provide ever-increasing value to our clients, our team members, our owners, our community, our vendors, and our environment.  Our mission is to always give more than we get, by creating value and positively impacting lives at every turn.

We are in an exciting industry, with significant opportunities ahead of us, we love what we do, and we are growing.  We have won numerous awards, including our most recent three: “Best of Business 2019,” the “Torch Award for Marketplace Ethics,” and “Best Companies to Work For.”


The Duties:

* Performing IT systems administration and engineering
* Taking ownership of client network health and reliability through proactive maintenance and audits
* Implementing new technologies, with the support of dedicated engineers
* Routinely visiting clients onsite as well as managing items remotely
* Working with company team leaders to develop and lead the implementation of roadmaps for clients to bring them into solid standards and leverage of innovation
* Working with other team members for a complete IT department delivery – bringing enterprise level service to small businesses
* Managing client line-of-business applications
* Reviewing reports for system health, trends, and open items for client, working alongside the client’s point-of-contact – seeking to ensure their environment is performing well and aligned well with business goals
* Addressing some reactive desktop, server, and network issues, assisting the whole team with what needs to be done
* Participating or leading client projects, implementing new technologies such as servers, firewalls, applications, and more

The attributes that define a Systems Administrator:

One of the most important attributes to have is genuine caring and passion for the success of other people. We don’t just care about industry leading technology, or top-notch service, but we are genuinely passionate about the success of our clients.

* Excellent foundation in technology, including experience with infrastructure, Active Directory, applications, and workstations.
* Strong inter-personal skills – enjoy relating with staff & clients.
* Solid problem-solving skills – be able to take a challenge and break it down.
* Committed professionalism – showing up on time, working hard, and no office politics!

(We have each other’s backs and are committed to helping one another succeed)
* Deal maturely with the pressures of the job and take ownership over your own work.

 (We do not micromanage – instead setting goals and providing resources and support)
* Love working as a team.
* Desire for career and personal growth.
* Ability to flourish in a fast-paced environment.
* Multiple years in the industry, supporting IT.
* Multi-task with exceptionally high consistency and attention to detail.

* Excellent technical and business aptitude, with an ability to learn quickly.

LOCATION SPECIFICS:
We have offices in Belmont and Manchester, NH. This position has flexibility for working from home and either office. There is travel to client sites involved frequently. Travel to clients is reimbursed at IRS rates.

Technical Qualifications & Skills Required:

* 4+ years of experience in full time IT, including Windows server and network administration
* Microsoft Certified Professional (MCP), Microsoft Certified Systems Administrator (MCSA), or Associates Degree in IT minimum preferred education requirements
* A solid understanding of system best practices, including areas of workstation, server, network, and peripheral support and deployment

Salary & benefits

This is a full time, salaried position with a full benefits package, including 75% of medical costs covered for the entire family. Benefits also include: a wellness program, training program (including paid certifications), laptop, smartphone, charitable program, retirement plan, and 3 weeks of starting PTO (4 after 2 years).

To apply for any of our job listings, please click here to send us an email, with your resume attached, and we will be sure to get back to you. Thank you for your interest in Mainstay!