Derek Tillman

Hometown
I am from Gainesville, FL. but currently live in Peterborough, NH.
What is your role at Mainstay?
My role at Mainstay is to ensure the client’s problems are resolved in a timely manner, while building relationships and ensuring their happiness.
What was your first memory of using computers?
We had one in the library in my middle school, I remember playing Oregon Trail. When I got to high school my mom finally decided to buy one. I remember it had a 75MHz processor with a 1GB hard drive. We were told we would never need more space than 1GB and that we could spend the rest of our lives trying to fill it up.
When you’re not found in front of a computer you are…
Spending time with my wife and our 3 boys. As a family we enjoy being outdoors. We try to make it up to my in-laws in Northern Maine a few times a year to do some fishing and relaxing. A nice drive down the backroads of NH in the Jeep with the top down and doors off is also quite enjoyable.
What is something unique about you?
I am a transplant from Florida, yes, born and raised. I love living in New Hampshire. The cold doesn’t bother me, actually, I enjoy it!
What would you do if you had an extra 5 hours every week?
Probably get more of wife’s projects completed around the house. The list continued to grow when I was traveling for work every week for 10 months.
If you could go anywhere for an entire month, where would it be and why would you go there?
Alaska! I’ve always been interested in Alaska and a few years ago I began following the Iditarod Sled Dog Race. I would love to go there during the race (early March) and be there at the start in Anchorage, the restart in Willow and then make the trek to Nome to be there at the finish for all the mushers not just the leaders!
What are you most frequently heard listening to?
Typically, Country music but there is a wide variety I will listen to from Classic Rock to Classical.
What is your favorite sports team?
THE Florida Gators, doesn’t matter the sport, if the Gators are on, I try to watch it.
What is one thing you love about your career?
The feeling of accomplishment when helping a user and solving their issue, then seeing their excitement and relief that their problem has been resolved.
What is one thing that everyone should know about Mainstay?
In my first interview, two items stood out among Mainstay; the team and the customer service. My first day in the office I got to see this first hand. The dedication the team has not only extends to the clients but to the other team members. I am honored to say I am part of this team!