90% of requests (even low priority ones) are responded to within less than 15 minutes. Emergencies are responded to immediately, 24/7/365. We want you up and running, focused on your work, as fast as possible.
Over 80% of requests are handled by the same, dedicated professional. Each member of our team cares deeply about our clients and their success!
Each issue is tracked, reported on to our client with detailed notes, and surveyed after closure. For the trailing 90 days (as of this writing), our team’s average client satisfaction score is 4.93 out of 5.