Guide to Outsourcing IT

The 4 Models and Their Costs

If you’re considering outsourcing IT, you know that:

• IT is important: Every dollar of revenue and nearly every interaction relies on IT
• IT is complex: And growing more so
• IT is full of risk: Security incidents (and downtime) damage the organization

You also know that:

• You are concerned about being stuck and left behind your industry due to ineffective IT
• You lack the organizational budget to staff a fully staffed, multi-faceted, highly trained IT team in-house, led by a technical business leader
• You worry about the consequences of wrong IT decisions: selecting the wrong support model, overpaying for technology, or thinking IT is all set when it isn’t

Dramatically simplify your outsourced IT selection process and increase the chance of a successful fit by understanding the 4 categories of IT companies. IT companies sometimes overlap but usually fall fully into one of these categories. Identify which model fits you the best and how to identify companies in that category.