The First 30 Days: Mainstay’s IT Onboarding
Changing IT partners can feel daunting. We take the pain out of the process through IT onboarding over the first 30 days.
We have experience switching in the midst of the most turbulent and complex times (because of our deep cybersecurity expertise, we are often the ones called when an organization has a breach. We can take on services in the midst of that situation – but please don’t wait until then!)
Before Onboarding
We work together to pick the date, help you gather necessary passwords, and navigate communication with any other parties.
Day 1
Your core IT team meets you and your staff. Our onboarding team implements dozens of security controls immediately (and without disruption), stabilizes backups, and begins documenting. Your Client Services Manager begins a business alignment process where we learn details of your business and begin tailoring Disaster Recovery & Business Continuity Plans, planning preparation, and reports.
Day 1-15
We implement dozens of security controls, document your IT extensively, and work through pent-up requests from your staff (once staff realize IT is pleasant and keenly effective, invariably they begin reporting a myriad of issues they had gotten used to living with)
Day 15-30
We document our recommendations and educate your leaders on risk, new technologies, and options. Together we create the multi-year roadmap and strategic plan for IT and schedule based on priorities and budget.
Day 30+
We execute any additional necessary upgrades and overhauls to ensure that all aspects of IT are trustworthy. Your organization benefits from IT that is worthy of confidence, delivered by a tightly embedded team through Mainstay Managed IT.
Shaheen & Gordon — Enabling IT Excellence for a Multi-State Law Firm
Shaheen & Gordon, P.A., a full-service law firm with more than 65 attorneys and locations across New Hampshire, Massachusetts (Cape Cod), Maine, and Hawai‘i — needed a way to bolster their internal IT team’s capabilities as the firm expanded and their technology demands grew.
By partnering with us under our Co-Managed IT Services model, we became an integrated extension of their IT department. We helped map out and share responsibilities up front so the transition was seamless — including helpdesk escalation, network monitoring, patch management, and strategic IT planning, while their internal team retained ownership of core firm infrastructure and user-relations.
The outcome: a smoother workflow, increased visibility into IT operations, faster response times, and less stress on their internal staff, enabling Shaheen & Gordon’s IT department to focus on supporting the firm’s legal operations, client service, and regional growth.